Originally published on Société Générale’s Tech Magazine Special Edition 2017 Artificial Intelligence in Financial Services: it has been called a boon, but…
I was recently asked what’s the first step to becoming a truly customer centric bank. It’s like being asked where…
Originally published in Banking Technology Dec 2016/Jan 2017 Edition I am blind as a bat, and there are times when it’s…
Originally published via Starling Bank Community. What makes a community? Seriously, what constitutes community? Back in the day (and yes, I’m…
An evening of impromptu after work drinks with a collage of male colleagues offered an odd insight into what’s wrong…
There are times when life decides to serve up a healthy dose of reality — and the lessons provided are exercises in…
I’m angry. For those who know me, that’s hardly a surprise; for those who don’t it’s probably not either, as…
You just know it’s going to be a fun evening when your introduction to a bank CIO is anything but…
There has been conflicting information bantered about lately having to do with Big Banks’ Customer Satisfaction scores, coming from both…
If you’re still skeptical of the role of dynamic pricing in Financial Services, let me suggest you peruse my previous post to…